Refund and Returns Policy
Thank you for shopping with FlyCams! We are dedicated to providing you with high-quality wireless cameras and exceptional service. If you’re not completely satisfied with your purchase, we’re here to help with our returns and refunds policy.
1. Returns
Eligibility for Returns:
- You may return items within 30 days of receiving your order.
- Items must be in their original, unused condition, with all packaging, manuals, and accessories included.
- Products that are custom-built or personalized cannot be returned.
How to Initiate a Return:
- Contact Us: To start the return process, please contact our customer support team at support@flycams.xyz with your order number and reason for the return.
- Return Authorization: You will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
- Package Your Return: Pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase and the RA number.
- Ship the Item: Send the package to the address provided by our customer support team. Please note that you are responsible for return shipping costs, unless the return is due to a mistake on our part or a defective product.
2. Refunds
Processing Refunds:
- Once we receive and inspect your returned item, we will process your refund. You will be notified via email once your return has been processed.
- Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items:
- Shipping and handling charges are non-refundable.
- Items that are damaged or show signs of use beyond normal handling may be subject to a partial refund or not be eligible for a refund.
3. Exchanges
Eligibility for Exchanges:
- Exchanges are accepted within 30 days of receiving your order.
- To exchange an item, please follow the return process above and place a new order for the item you wish to receive in exchange.
How to Initiate an Exchange:
- Contact Us: Reach out to our customer support team to request an exchange and receive further instructions.
- Return the Original Item: Follow the return process outlined above.
- Place a New Order: Order the replacement item through our website.
4. Defective or Incorrect Items
If You Receive a Defective or Incorrect Item:
- Contact us within 7 days of receiving the product. Provide your order number, a description of the issue, and any relevant photos.
- We will arrange for a replacement or refund, including any return shipping costs if applicable.
5. Contact Us
If you have any questions or need assistance with returns or refunds, please contact our customer support team at:
Email: support@flycams.xyz
Thank you for choosing FlyCams. We appreciate your business and are committed to ensuring your satisfaction with every purchase.